General terms and conditions of sale.

1. Acceptance of orders

Orders sent to us directly by our clients, or passed on to us by our agents or representatives, are only binding on our company once they have been confirmed in writing.

1.1. Cancellation of orders. A written purchase order or a quotation returned signed with the words “bon pour accord” (approved) cannot be cancelled.

In the event of cancellation 30 days before delivery, 30% of the total amount of the order will be due.

2. Delivery times

The delivery times given in our order confirmations are for information only, and any delays do not entitle the buyer to cancel the sale, refuse the goods or claim damages.

If delivery is rescheduled (time, place) one week beforehand, transport and installation costs will be increased.

3. Unforeseeable circumstances and force majeure

Our company is released from its delivery obligation in all cases of unforeseeable circumstances and force majeure, such as: total or partial strike, fire, flood…

4. Retention of title clause (French Act 80-335 of 12 May 1980)

Our company remains the owner of the goods delivered until the price has been paid in full; payments by cheque or bill of exchange are only considered as such on the date they are actually cashed.

The buyer is the custodian of the goods until ownership is effectively transferred. From delivery, the buyer is responsible in particular for the risks of loss, theft or destruction of the equipment and is required to insure it at their own expense; proof of insurance must be presented at our company's first request.

If the buyer fails to pay any single instalment of the price on the agreed due dates, our company may demand, by registered letter with acknowledgement of receipt, the return of the equipment delivered at the buyer's expense and risk.

Our company reserves the right to claim from the buyer any damages to compensate for the loss suffered as a result of the failure to meet their commitments and of the recovery of the equipment.

The buyer is authorised, in the course of their business, to resell this equipment; however, this authorisation is withdrawn for goods that have not previously been paid for. In the event of seizure by a third party, the client must inform us immediately.

5. Transport

All goods travel at the buyer's own risk, whatever the mode of transport or the terms of payment of the carriage, whether carriage paid or carriage forward.

6. Selling price

Our prices are invoiced on the basis of the price list in force on the day of delivery. The company reserves the right to change its prices at any time within the framework of the legislation in force. Our prices are always stated exclusive of tax.

7. Terms of payment

The due dates set out in our order confirmation are binding: any late payment automatically incurs, without formal notice, a late-payment penalty calculated at three times the French statutory interest rate, plus a fixed recovery fee of €40 (Decree no. 2012-1115 of 2 October 2012).

No discount is granted for early payment.

In the event of late payment, we reserve the right to suspend or cancel orders in progress, without prejudice to any other remedy.

8. Returns

Where RP Solutions agrees to the return of equipment, it can only be accepted under the following conditions:

• in its original packaging, complete and in perfect working order;
• the product must not have suffered any damage for any reason whatsoever;
• within fifteen days of receipt of the equipment.

9. Address for service and jurisdiction

The selling company elects domicile at its registered office. Only the Commercial Court of Meaux (Tribunal de Commerce de Meaux) has jurisdiction to rule on any disputes.

10. Contractual warranty

Our equipment is guaranteed for a period of one year from the day the equipment is shipped, unless more favourable terms are stated on the purchase order confirmed by our company. This warranty only applies to operating defects that appear during this period and provided that the equipment has been used normally. It does not apply to defects whose cause arises after the equipment has left the warehouse, in particular in the event of poor maintenance, incorrect installation by the buyer or faulty repairs. The warranty is limited to the replacement of defective parts that appear necessary for the proper functioning of the equipment. To benefit from this warranty, the buyer must notify us as soon as possible of any defects observed, in writing by registered letter with acknowledgement of receipt, and must allow us to carry out the inspection necessary to remedy them.